Service & FAQ's
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SERVICE

Furnace Tune Ups
Our recommended annual tune up includes a 17 point Service and Safety Inspection. Manufacturers recommend your furnace be tuned up on an annual basis to assure continued efficiency and dependability.

TIPS
  • Change 1" filters once a month
  • Change 4" high efficient filters at least twice a year (spring and fall).
  • Electronic air cleaner cells and pre-filters should be washed monthly in a laundry tub, dishwasher or the bathtub. Do not return to the cartridge until it is completely dry.
  • Air to Air Exchangers filters should be cleaned once a month.
These are only recommendations. The frequency of filter changes is driven by how much the HVAC system operates, which is driven by the severity of the seasons. Pets in the home can also cause filters to need changing / cleaning more often. Hold the used filter up to the light and compare it to a new, clean spare filter. When light is obscured by captured dust and dirt particles, the old filter should be changed.

  • Humidifier pads should be replaced annually, prior to the heating season.
See the FAQ Section of our site for more information.

Air Conditioner / Heat Pump Tune Ups
Our recommended annual tune up includes a 13 point Service and Safety Inspection. Manufacturers recommend your air conditioner and / or heat pump be tuned up on an annual basis to assure continued efficiency and dependability.

TIPS
  • Keep the outside condenser coil clean. Turn off the power to the A/C (at your electrical panel put the A/C breaker in the off position). Take the garden hose and spray off the unit from the top down. Generally this needs to be done only at the beginning of the season. If you have a lot of cottonwood trees or live in a dusty area you may have to clean more often.
See the FAQ Section of our site for more information.

Fireplace Tune Ups
Our recommended annual tune up includes a 21 point Service and Safety Inspection. Manufacturers recommend your fireplace be tuned up on an annual basis to assure continued efficiency and dependability.

TIPS
  • Can I shut the pilot off in the summer? It's not recommended in areas that are high in humidity or have large fluctuations in temperature. The small amount of heat the pilot gives off keeps the area dry. The moisture which can accumulate with humid weather can cause corrosion and/or decrease the life of your unit.

    If you do not live in a humid area, you can turn the pilot off when you won't be using your appliance for an extended period of time, and then refer to your manual to relight the pilot when needed.

  • How do I clean my glass? Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance. 2) Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. 3) Wipe both sides with household glass cleaner or a ceramic glass cleaner sold at our showroom (do not use a product with ammonia), using a soft cloth. 4) Carefully replace glass on front of fireplace (following the instructions in your manual); making sure glass assembly and front are secured. **Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter**.

  • My remote control is not working. Why? A: The most common reason a remote does not work is the batteries need to be changed in the hand-held transmitter and/or in the receiver box (on some models), which is located in the lower controls area.

    Other causes:
    1. Batteries are installed incorrectly.
    2. Misunderstanding on how the remote features operate the fireplace, please refer to the manual.
    3. The slide switch on the receiver is not in the correct position (set in remote position).
    4. The remote hand-held transmitter has not had the learn function activated to the receiver (refer to manual).
    5. Defective component, for which replacement parts can be purchased or replaced if under warranty.

  • My remote will not turn my fireplace off. Why? A: Possible causes:
    1. The on/off switch on the fireplace and/or wall may be in the on position. This will over ride the remote control feature.
    2. The remote is in the thermostat mode and the temperature of the room has not exceeded the desired temperature you have programmed.
    3. Batteries in the hand-held transmitter need to be replaced. The remote may work up close and will not work a few feet away.
    4. Hand-held transmitter is outside of the 25' of operation.
    5. Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.
See the FAQ Section of our site for more information



FIREPLACE FAQ's

Q: What should I do if I smell gas?
A: Don't take a gas odor lightly. If you can't locate the source of the odor and you are worried you have a gas leak, open the windows, get out of the house, then call the gas company.

Q: How do I light my pilot?
A: Every model is different. Please refer to the owner's manual or the ratings plate in the lower controls area. You can also check the manufacturer website, as most will give you step by step instructions in lighting the pilot.

Q: Can I shut the pilot off in the summer?
A: It's not recommended in areas that are high in humidity or have large fluctuations in temperature. The small amount of heat the pilot gives off keeps the area dry. The moisture which can accumulate with humid weather can cause corrosion and/or decrease the life of your unit.

If you do not live in a humid area, you can turn the pilot off when you won't be using your appliance for an extended period of time, and then refer to your manual to relight the pilot when needed.

Q: How can I find the model number?
A: Gas burning fireplaces and inserts have a serial/model/rating plate in the lower controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base.

Q: How do I remove the glass from my fireplace?
A: Every fireplace is different; please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. The owner's manuals for some models can be found on the manufacturers' website.

Q: How do I clean my glass?
A: 1) Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance. 2) Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. 3) Wipe both sides with household glass cleaner or a ceramic glass cleaner sold at our showroom (do not use a product with ammonia), using a soft cloth. 4) Carefully replace glass on front of fireplace (following the instructions in your manual); making sure glass assembly and front are secured. **Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter**.

Q: My remote control is not working. Why?
A: The most common reason a remote does not work is the batteries need to be changed in the hand-held transmitter and/or in the receiver box (on some models), which is located in the lower controls area.

Other causes:
1) Batteries are installed incorrectly.
2) Misunderstanding on how the remote features operate the fireplace, please refer to the manual.
3) The slide switch on the receiver is not in the correct position (set in remote position).
4) The remote hand-held transmitter has not had the "learn" function activated to the receiver (refer to manual).
5) Defective component, for which replacement parts can be purchased or replaced if under warranty.

Q: My remote will not turn my fireplace off. Why?
A: Possible causes:
1) The on/off switch on the fireplace and/or wall may be in the "on" position. This will over ride the remote control feature.
2) The remote is in the thermostat mode and the temperature of the room has not exceeded the desired temperature you have programmed.
3) Batteries in the hand-held transmitter need to be replaced. The remote may work up close and will not work a few feet away.
4) Hand-held transmitter is outside of the 25' of operation.
5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.

Q: Why is it important to have regular maintenance on my fireplace?
A: It helps in preventing problems before they start. It also keeps your unit running at its highest efficiency. Even the best equipment, if not maintained properly can lose efficiency which can lead to higher utility bills.


FURNACE & A/C FAQ's

Q: What should I do if I smell gas?
A: Don't take a gas odor lightly. If you can't locate the source of the odor and you are worried you have a gas leak, open the windows, get out of the house, then call the gas company.

Q: How often do I need to change my furnace filter?
A: Check the manual that came with your furnace. Generally, if you use disposable fiberglass panel or electrostatic panel filters, you should change them anywhere from once a month to once every three months. Pleated filters generally last from 3 months to a year. The range should be based on: the type of filter that you use, if you have pets, whether anyone in your home has allergies, etc.

Filters are relatively inexpensive and easy to change, so there is little reason to wait. If you don't change or clean your filter often enough the filter can get clogged with dust and other airborne particles, forcing your furnace to work harder to maintain airflow. This will reduce your furnace's efficiency and can cause damage.

Q: Why is it important to have regular maintenance on my furnace and air conditioner?
A: It helps in preventing problems before they start. It also keeps your equipment running at its highest efficiency. Even the best equipment, if not maintained properly can lose efficiency which can lead to higher utility bills.

Q: Should I be concerned about carbon monoxide in my home?
A: Yes, it should be a concern. Carbon monoxide can be an invisible threat to your family's safety and their health. Carbon monoxide poisoning can accumulate in any home unless certain precautions are taken.

For example having your system checked on an annual basis and making sure you change your filters once a month.

For more information visit the Consumer Product Safety Commission website at: www.cpsc.gov/cpscpub/pubs/466.html

If your Furnace and/or A/C are not working, here are a few simple things to try before calling for a service visit. These checklists were taken from the Bryant website. www.bryant.com/support/troubleshooting.shtml

Air Conditioning Equipment Checklist
 1. Check to make sure that your thermostat is set in the "cool" position.
2. Ensure that your outdoor air conditioning (condensing unit) is running:
  • Check the circuit breakers in the circuit breaker box (or electrical panel), most likely mounted to an outside wall in the back of the house. Make sure they are all in the "ON" position.
  • Check the outdoor unit "disconnect switch" to make sure it is in the "ON" position. The disconnect switch is located near the outdoor unit. (Normally a grey 8" wide x 12" high x 4" deep box mounted to the wall).
3. Ensure that the blower motor in your furnace is running. (If the thermostat is in the "cool" position, the furnace blower should be running.)
  • If not, check to make sure the on / off switch at the furnace is in the "ON" position
4. Be sure that you have changed your filter in the furnace recently.
  • An extremely blocked filter can cause your outdoor air conditioner unit to shut down due to lack of proper airflow.
  • Your filter should be changed every month.
5. Check all return air grilles to make sure they are not blocked by furniture.
  • Furniture should be moved away from return air grilles at least four inches for adequate air supply.


GAS FURNACE EQUIPMENT
 1. Check to make sure that your thermostat is set in the "heat" position
2. Make sure that the temperature setting on the thermostat is set above (or higher than) the indoor temperature showing on the thermostat.
3. Ensure that there is power to the furnace:
  • Try turning the fan to 'ON' using the fan switch on the thermostat to test for power to furnace.
4. Check the circuit breakers at the electrical panel.
5. Check the SSU switch (it looks like a light switch on a gray box located at the furnace) to be sure it is in the 'ON' position
6. Has the furnace filter been replaced recently?
  • All 1-inch thick furnace filters should be replaced monthly.
  • Wider 2-inch thick, and other high-capacity pleated filters can most likely be changed every other month or just 6 times per year.
7. If the system is running but you have not changed your filter, the filter needs to be replaced.
8. Check all return air grilles to make sure they are not blocked by furniture.
  • Check all supply air registers to make sure they are open and blowing air. (The return air grilles are normally located on your walls and are wide and flat).
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